SECURITY MEASURES
At Amber Valley Bank, your security is our top priority. We use advanced security measures to protect your personal and financial information. Our robust security protocols ensure that your data remains confidential and secure, giving you peace of mind as you manage your finances online.
How do I enable two-factor authentication (2FA) on my account?
To enable 2FA, log in to your online banking account, go to the security settings, and follow the instructions to set up two-factor authentication. You can choose to receive verification codes via Email or through an authentication app.
What should I do if I suspect fraudulent activity on my account?
If you suspect fraudulent activity, contact our customer support team immediately. You can reach us by phone at +1-518-633-1452 or via email at report@avbnk.com. We will assist you in securing your account and investigating the suspicious activity.
How can I reset my password if I forget it?
If you forget your password, click on the "Forgot Password" link on the login page. Follow the prompts to verify your identity and reset your password. For additional assistance, you can contact our customer support team.
How does Amber Valley Bank protect my personal information?
We use advanced encryption technology to protect your personal information during transmission. Our security protocols include multi-layered authentication, fraud monitoring, and regular system updates to ensure your data remains secure.
What should I do if I receive a suspicious email claiming to be from Amber Valley Bank?
Do not click on any links or download attachments from the suspicious email. Forward the email to our fraud prevention team at [Fraud Prevention Email] and delete it from your inbox. We will investigate the email and take appropriate action.
How can I verify that I am on the official Amber Valley Bank website?
Ensure the website URL starts with "https://" and look for the padlock icon in the address bar, indicating a secure connection. Additionally, you can bookmark our official website to ensure you are always accessing the correct site.